Got Questions?


What is A Journal By Annie?

A Journal by Annie is an online destination exhibiting Annie’s journaling and artwork. All content is created by Annie. Browse and buy from products designed by Annie, and be inspired by Annie’s use of the products in her own journals and lifestyle.

What does A Journal By Annie sell?

A Journal By Annie sells premium artistic goods designed by Annie.

How can I trust buying from A Journal By Annie?

Shopping online with trust is extremely important. A Journal By Annie recognises this and only sells quality goods that meet Annie’s own very high standards.

Can I sell at A Journal By Annie?

Annie is always interested in becoming involved with new projects and collaborations. If you are interested in linking your products with Annie please get in touch.


Why am I required to register before making a purchase?

Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.

How do I change my email settings?

To change your connected email address or change your email notifications, follow the steps below:

On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.

Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from A Journal By Annie.

I forgot my password, how can I get a new one?

It happens to the best of us. Please email to arrange to set a new one.


What forms of payment does A Journal By Annie accept?

We accept payment with debit and credit card. All debit/ credit cards used for payment must have a valid billing address.

Are my payments secure?

All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.

For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.

Shipping & Return

What is the shipping return?

Most of our products such as stickers are non-returnable.  However, we are always on hand to deal with any queries you may have.

In case of any concerns, please reach out to contact us.

Which countries do we ship to?

This depends on the nature of the products. We do ship worldwide but some products might not be available to ship to your country. The countries that are available for shipping are clearly indicated in the check out page.

How much will the delivery cost me?

This depends on where the package is being sent, the size and weight of the product and the chosen delivery type. Delivery costs are clearly stated on the checkout page while buying.

All products are shipped from the UK.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

The delivery time depends on where the product is being delivered to. We offer regional to worldwide shipping depending on the product. The expected delivery time is clearly stated on the product page, and on the checkout page.


See the terms and conditions page for more specific information regarding delivery times.

Privacy & Policy

Information Collected or Received

Ajournalbyannie may collect personally identifiable information, such as your name. Ajournalbyannie may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.


Information about your computer hardware and software may be automatically collected by Ajournalbyannie. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ajournalbyannie website.

Collection and use of personal information

Ajournalbyannie collects and uses your personal information to operate its website(s) and deliver the services you have requested.


When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and debit/ credit card number. We will use this information to fulfill the order you place and to communicate with you about it.


Ajournalbyannie uses your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Ajournalbyannie news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

The Ajournalbyannie uses cookies to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.


If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.


You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ajournalbyannie services or websites you visit.

Children Under Thirteen

Ajournalbyannie does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.